Maze Security Insights · June 17, 2026
Condominium Security: A Property Manager's Guide to Concierge and Patrol Coverage
From package rooms to parkades — how condo boards and managers should structure building security that residents actually appreciate.
Start with the complaint log
The best condominium security programs are designed backwards from real problems: unauthorized entry, package theft, parkade break-ins, noise complaints and amenity misuse. Your incident history — not a generic template — should decide where coverage hours go.
Concierge versus patrol
A 24/7 concierge controls the front door, screens visitors and manages keys and deliveries. Courtesy patrols cover what the desk can't see: parkades, stairwells, amenity floors and the building envelope. Buildings with both see measurably fewer unauthorized entries and faster incident response.
Documentation is the deliverable
Boards and owners should expect daily logs, incident reports with timestamps, and visitor records that stand up to scrutiny. When a dispute or insurance claim lands, the building with professional documentation settles it in days — the building without it settles it in months.