Maze Security Insights · December 20, 2025
Alarm Response and Keyholding: What Property Managers Should Know
When the alarm goes off at 3 a.m., who attends? Professional keyholding ends the era of managers sleeping next to their phones.
The problem with self-response
Many property managers and business owners still attend their own alarms — driving to dark buildings at all hours to face whatever triggered the sensor. Beyond the personal risk, staff attending alone have no backup, no documentation and no deterrence value.
How professional keyholding works
A security company holds your keys under audited control. When an alarm activates, the nearest patrol unit is dispatched, attends the site, inspects interior and exterior, resets the system if it's a false alarm, and sends you a time-stamped report before morning.
What to ask a provider
Response-time guarantees, key-control audits, GPS-tracked dispatch and per-incident reporting are the markers of a professional operation. Ask for their average response time in your area — a real company measures it.